Looking to know more about what it’s like to work for The Fountain Group? We’ve answered some of the frequently asked questions below. Still have questions? Please visit our Contact page.
If I am traveling, who pays for my food expenses?
Please discuss this with your recruiter directly as it may vary based on assignment.
Can I change from being a W2 employee to a C2C contractor?
Whatever was discussed in your original offer would be the approval for your particular project. Please notify your recruiter if you have any questions on this.
Why do I have to pay for a notary? Do I need it? Should that be paid for by TFG?
By law this must be processed and it is not reimbursed by TFG. If you have further questions, consult with your onboarding.
Why do I have to send you photocopy of my IDs, when I already showed them to the notary public?
Since you are working in a different state from us, we need to identify our employees by including photocopies of the IDs you presented to the notary.
Who can I speak to about the length of my contract?
Please contact customer support and they will guide you.
Why did I not receive an offer letter?
Your employment agreement is your official offer letter.
I don’t see my pay included in my employment agreement? Why is this?
The employment agreement is a standard agreement that we use for all of our consultants.
Can someone guide me through the time keeping process?
Our customer service team is glad to assist you with this process. Please email firstname.lastname@example.org. Instructions on this process should be included with your day 1 paperwork.
When do we get paid, weekly or bi-weekly?
Do I get paid as soon as I am hired or once the project starts?
Once the project starts
Am I getting paid for testing and submitting paperwork?
No, you will start to get paid the moment you arrive onsite to start your new project on the client site.
Is there a cost for being placed with The Fountain Group?
No. The Fountain Group works on your behalf to place you with some of America and Canada’s most admired companies free of charge.
What types of positions are available to me?
The Fountain Group offers contingent, contingent-to-permanent and permanent employment opportunities for a wide range of skill sets and in a variety of industries.
Does The Fountain Group offer benefits?
Yes. In fact, The fountain Group offers most associates the opportunity to earn some of the most comprehensive benefits to the industry, including health benefits, training, and the opportunity to earn paid holidays and referral bonuses. Benefits may vary by location, so please speak to your recruiter to confirm your eligibility for our benefits program.
What is the job placement process?
We remain alert to job opportunities in all areas we service – both immediate and future hiring needs. If your skills and your interests fit the types of positions we place, we’ll invite you to go through different screening steps, including a thorough interview. This information helps us better match you to companies that seek your skills and background and opportunities that fit your career goals. Once we find an assignment for you, we’ll make certain you’re thoroughly prepared for on the job success.
Can I search for jobs myself?
Yes. Here you’ll also be able to receive the latest job opportunities available, whether right in your community or across the nation.
How do I apply for a job with The Fountain Group?
Start by sending your resume to NewResume @TheFountainGroup.com, and use this format in the subject line of the e-mail: the words “New Resume”, your name, and the date your resume was submitted to us (Ex: New Resume – John Doe – 1/1/2012). Send a status update e-mail to NewResume @TheFountainGroup.com if you have not been in contacted within 24 hours of sending your initial e-mail. Place in the subject line of the e-mail: the words “New Resume”, your name, and the words “Status Update” (Ex: New Resume – John Doe – Status Update).
What do I need to do after I submitted my resume or applied for a job?
The Fountain Group’s highest priority is to put talented people like you to work. If your skills are a match for our client’s needs, your Fountain Group talent acquisition consultant will contact you about the next steps. If there’s any update on your experience, contact information, job seeking intention, etc., please e-mail your latest resume to your talent acquisition consultant so we’ll have the most current information and can place you on the most suitable assignments.
Does The Fountain Group continue to support me after I start a job?
If you’re on a contingent labor assignment as a Fountain Group associate, then yes. While your supervisor at the work site is your resource for daily work-related questions, The Fountain Group is your employer and is available to support you if you have any questions or concerns that are HR related. If you’ve been hired for a permanent position through The Fountain Group, we’ll support you for 90 days while you transition into your job with your new employer. After that, you should speak with your direct supervisor if you have any questions or concerns.
What do I do when I finish an assignment?
Start by sending an e-mail to: TalentRedeployment @TheFountainGroup.com, and use this format in the subject line of the e-mail: the words “Talent Redeployment”, your name, the name of the client you are currently working at, and the end date of the assignment (Ex: Talent Redeployment – John Doe – ABC Company – end date 1/31/2012). Then, when you are contacted by a Fountain Group representative, please let us know if there is any change in your availability, so we may include your recent job experience and any new skills you’ve gained to present to prospective employers. Send a status update e-mail toTalentRedeployment @TheFountainGroup.com if you have not been in contacted within 24 hours of sending your initial e-mail. Place in the subject line of the e-mail: the words “Talent Redeployment”, your name, and the words “Status Update” (Ex: Talent Redeployment – John Doe – Status Update).
What kind of career development resources does The Fountain Group offer?
The Fountain Group offers job seekers and Fountain Group associates industry-leading career growth resources, such as help with career planning, resume writing and interview preparation.
How many direct deposit accounts can I have?
We allow our consultants and internal associates to have up to 3 accounts listed on their direct deposit.
Do I get paid vacation days, holidays or sick days? If so, how many?
This information should be discussed directly with your recruiter as it can vary.
If the client site is closed due to a holiday, do I get paid for it?
Please discuss these situations directly with your recruiter or our customer support team.
Do I always have to send hotel/rental receipts for my per-diem split?
Yes, you may want to try speaking with the hotel or landlord to see if you can have something written with an extended stay.
How can I change my withholding on my W4?
You can change your withholding at any time by printing, completing and returning the W4 via email. Scan and return to email@example.com
What is your fax number?
What is your E-Verify number & Information?
152559 listed as: The Fountain Group, LLC.
Do I need to send you any information if I am relocating?
Yes, we need to keep an updated profile on file, especially for confidential documents, such as tax statements. Email all change of address info to firstname.lastname@example.org
Who do I contact if I am going to be late/absent for the day?
We ask that as soon as you are aware of your tardiness/absence that you notify your manager immediately. Please also send us a notification via email at email@example.com , so that we can update your file. If you do not have email available, you may call us at 813.321.1653
How do I access copies of my pay stubs?
- From www.paycor.com click Sign In.
- Enter your User Name and Password and then click the Sign In button.
- Click My Check Stubs. View your check stub information.
For more info, download the Reference Guide.
How does The Fountain Group protect my personal information?